This privacy policy sets out how CherryHalo Collectibles uses and protects any information that you give us when you use this website.

CherryHalo Collectibles is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

CherryHalo Collectibles may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st October 2023.

What Information We Collect And How It Is Used
We collect the following data:

Name.

Contact information including email address & telephone number. Both may be required to be able to process your order. For example, a courier company may need your telephone number to inform you about your delivery and without this, the order may not be processed by them. 

Demographic information such as postcode, preferences and interests to help us personalize emails to the products you're most likely to be interested in. This also includes saving shopping cart information, allowing you to carry on from where you left off and not lose any items in your basket.

From time to time, we may send newsletters containing special offers and surveys with your consent.

 

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in-particular for the following reasons:

Internal record keeping

We retain a copy of purchases to help provide customer service and support. It also serves to be able to keep yourself updated with what you have purchased from us. 

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or mail. We may use the information to customize the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Sometimes we may need to investigate orders that have not passed our automatic payment providers fraud detection. This will mean that it may take slightly longer before your order is completed as we will need to take some time to look into this further

How We Use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.
This Website Will:

Remember what is in your shopping basket

Remember where you are in the order process

Remember that you are logged in and that your session is secure. You need to be logged in to complete an order unless using PayPal Express Checkout

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
This Website Will:

Functional Cookies - Track the pages you visits via Google Analytics

Targeting Cookies - Allow you to share pages with social networks such as Facebook (If available)

This website will not

Share any personal information with third parties

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites, so please check their Privacy Policies. Therefore, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@cherryhalo.co.uk

By submitting your information on the website, you consent to the use of that information as set out in this Privacy Policy. If we make any changes to this, we will notify you.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible

We will promptly correct any information found to be incorrect.